St. Vincent CFS Intern

Intermountain Healthcare Inc.; Billings (MT); Presencial; USD 27.000 - 34.000; Jornada completa

Descripción de la vacante

Intermountain Health St Vincent Regional Hospital in Billings, MT seeks an IT Intern to learn hardware basics, assist with ticketing, and support department projects. You’ll document issues, communicate clearly, and help implement security policies under supervision.

This in-person role emphasizes customer service, strong organizational skills, and the ability to work in a fast-paced, service-oriented environment.

Formación

• Demonstrated knowledge of basic computer hardware components.
• Strong written and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Customer service orientation with attention to detail.
• Experience using word processing, spreadsheets, databases, email and scheduling tools.
• Familiarity with ITIL ticketing system and incident handling.

Responsabilidades

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in the ITIL ticketing system.
• Provide regular status updates to support staff on projects and incidents.
• Respond to messages according to priority and service levels.
• Support new and existing systems while staying current with technology changes.
• Assist with implementing enterprise security policies and procedures.
• Collaborate with team to achieve department goals and project needs.

Conocimientos

Basic IT hardware

Communication skills

Self-motivation

Customer service

ITIL ticketing

Educación

High School Diploma or equivalent

IS / Information Systems student preferred

Descripción del empleo

Job Description:This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gainan understanding of the business function.They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gaina subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fullyproficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals.In person position!Essential Functions• Under the direction of team members, they learn to resolve minor computer issues.• Adequately documents notes and resolution to issues in ITIL ticketing system.• Updates support staff regularly on the status of projects, incidents, service requests.• Responds to messages according to priority schedule. Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.• Under the direction of team members, implements enterprise defined security policies (hardware and software).• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.• Gains knowledge of the department’s / facility’s functions. Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility. • Performs other duties as assigned.Skills• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).• Strong written and oral communication skills and the ability to present ideas in user-friendly language.• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.• Strong customer service orientation with keen attention to detail.Qualifications• High School Diploma or equivalent required.• Strong research, organizational and analytical skills as well as the ability to teach users.• Demonstrated ability to solve problems in a graceful and sensitive manner.• Ability to successfully function in a fast paced, service-oriented environment.• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.• Experience in a role requiring effective verbal, written and interpersonal communication skills.Preferred:• Students in Information Systems or related field and/or equivalent work experiencePhysical RequirementsInteract with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.• Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.• Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.• Raise or lower an object from one level to another.• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.• See and read computer monitors and documents.• Transport oneself from place to place.Location:Intermountain Health St Vincent Regional HospitalWork City:BillingsWork State:MontanaScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$19.29 - $24.75We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.