Healthcare IT Support Engineer (Junior, Interim)

Korn Ferry Group

Plano (TX)

On-site

USD 30,000 - 52,000

Full time

4 days ago

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Job summary

Korn Ferry is hiring an Interim Technology Support Engineer in Plano, TX to provide Level I–III technical support for internal and remote users. This role focuses on delivering responsive service, learning healthcare applications, and maintaining device and account functionality.

The position offers growth paths into Desktop Support, IT Field Support, or other IT groups within Korn Ferry. Excellent communication and customer service are essential as you address issues across platforms and

Qualifications

HDI, A+ and/or Network+ certifications.
4+ years of IT Helpdesk support experience.
Office 365 experience.
Active Directory account creation, password reset, etc.
Mac/PC support experience.
Mobile device support (Android and iOS).
Excellent customer service and communication.

Responsibilities

Provide 80%-100% phone support to local and remote users.
Learn and support proprietary healthcare applications.
Provide troubleshooting and support for email accounts, mobile devices, etc.
Continually provide excellent customer service.
Exhaust all means of ticket/issue resolution before escalating.
Take initiative to address issues that may arise outside of normal scope of work.
Provide excellent customer service for all users.