Healthcare IT Field Support Engineer

Revo Health LLC.; BLOOMINGTON (MN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto, & Pet insurance savings

More benefits

Job summary

Revo Health LLC. is seeking an Information Technology Field Support Engineer to provide frontline IT support for end-users across office, clinic, and surgery center spaces.

This full-time role operates Monday through Friday, primarily from our Bloomington location, with hybrid on-site and off-site work. The role emphasizes strong customer service, ticketing, and technical support for Windows PCs, office software, and network basics, including remote users and clinical offices.

Qualifications

• 2+ years of IT experience (Help Desk preferred).
• 3+ years of customer service experience (IT preferred).
• Experience with Virtual Desktop systems such as Omnissa Horizon.
• Experience supporting M365 Administration.

Responsibilities

• Respond to IT service center calls, diagnose problems, troubleshoot, and provide timely resolutions.
• Escalate tickets to appropriate personnel when needed and track status updates.
• Support remote users and users in clinics, ensuring consistent end-user support across the organization.
• Assist in monitoring and maintaining network systems, switches, servers, and firewalls.
• Install, configure, and support PCs with Windows OS, MS Office, antivirus, and enterprise apps.

Skills

IT Help Desk

Customer Service

Desktop Support

Windows OS

MS Office

Omnissa Horizon

M365 Administration

Education

Bachelor's Degree (Technical)

Tools

Omnissa Horizon

M365 Administration

Job description

Revo Health LLC. is seeking an Information Technology Field Support Engineer to provide frontline IT support for end-users across office, clinic, and surgery center spaces.

This full-time role operates Monday through Friday, primarily from our Bloomington location, with hybrid on-site and off-site work. The role emphasizes strong customer service, ticketing, and technical support for Windows PCs, office software, and network basics, including remote users and clinical offices.