Junior Technical Support Engineer

Korn Ferry; Plano (TX); Sur place; USD 30 000 - 52 000; Plein temps

Résumé du poste

Korn Ferry is hiring an Interim Technology Support Engineer in Plano, TX to provide Level I–III technical support for internal and remote users. This role focuses on delivering responsive service, learning healthcare applications, and maintaining device and account functionality.

The position offers growth paths into Desktop Support, IT Field Support, or other IT groups within Korn Ferry. Excellent communication and customer service are essential as you address issues across platforms and

Qualifications

• HDI, A+ and/or Network+ certifications.
• 4+ years of IT Helpdesk support experience.
• Office 365 experience.
• Active Directory account creation, password reset, etc.
• Mac/PC support experience.
• Mobile device support (Android and iOS).
• Excellent customer service and communication.

Responsabilités

• Provide 80%-100% phone support to local and remote users.
• Learn and support proprietary healthcare applications.
• Provide troubleshooting and support for email accounts, mobile devices, etc.
• Continually provide excellent customer service.
• Exhaust all means of ticket/issue resolution before escalating.
• Take initiative to address issues that may arise outside of normal scope of work.
• Provide excellent customer service for all users.

Connaissances

HDI certification

A+ certification

Network+ certification

4+ years IT Helpdesk

Outils

Office 365

Active Directory

Mac/PC support

Mobile device support

Description du poste

Interim Technology Support Engineer

Plano, TX

We are hiring an Interim Technology Support Engineer for our Healthcare client in Plano. The ideal candidate will carry multiple certification and have experience performing Level I - Level III Technical support for internal and remote users.

This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups.

What You'll Do:

• Provide 80%-100% phone support to local and remote users
• Learn and support proprietary healthcare applications
• Provide troubleshooting and support for email accounts, mobile devices, etc
• Continually provide excellent customer service
• Exhaust all means of ticket/issue resolution before escalating
• Take initiative to address issues that may arise outside of normal scope of work
• Provide excellent customer service for all users

Skills/Experience You'll Need:

• HDI (Help Desk Institute), A+ and/or Network+ certifications
• 4+ years of IT Helpdesk support experience
• Office 365 support experience
• Active Directory account creation, password reset, etc
• Mac/PC support experience
• Mobile device support (Android and iOS)
• Excellent customer service and communication

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com