IT Support Specialist II – Advanced Troubleshooting

Korn Ferry; Portland (OR); On-site; USD 60,000 - 85,000; Full time

Job summary

Korn Ferry is looking for an IT Support Specialist - Level 2 in Portland, Oregon. This role involves providing advanced technical support to end-users, handling escalated tickets, and improving IT systems.

The ideal candidate will possess strong skills in Microsoft 365 and Azure, have a minimum of 3 years in IT support, and be capable of troubleshooting complex issues. The position offers the opportunity to collaborate closely with other IT professionals.

Qualifications

• Minimum of 3 years of experience in IT support or a related technical role.
• Strong knowledge of Microsoft 365 Suite and Azure Services.
• Proficiency in troubleshooting and administration of Entra.

Responsibilities

• Provide second-level technical support for hardware, software, and networking issues.
• Troubleshoot and resolve complex issues related to operating systems and applications.
• Collaborate with IT team members to enhance service quality.

Skills

Microsoft 365 Suite

Azure Services

Entra administration

AWS cloud services

Identity Management

Firewalls

Network infrastructure knowledge

Problem-solving skills

Communication skills

Education

Associate’s degree in Information Technology

Bachelor's degree in a related field

Tools

Remote support tools

Job description

Korn Ferry is looking for an IT Support Specialist - Level 2 in Portland, Oregon. This role involves providing advanced technical support to end-users, handling escalated tickets, and improving IT systems.

The ideal candidate will possess strong skills in Microsoft 365 and Azure, have a minimum of 3 years in IT support, and be capable of troubleshooting complex issues. The position offers the opportunity to collaborate closely with other IT professionals.