Healthcare IT Support Engineer - 40% Travel

Wellspan-Hospitals-in-Carlisle,-Newberry-; Pennsylvania; On-site; USD 48,000 - 72,000; Full time

Job summary

Emerus is seeking an IT Support Specialist to assist staff with company-supported applications, troubleshoot hardware and software, and escalate issues to IT resources as needed. The role requires independent work with minimal supervision from the Director of IT.

Candidates should have an associate degree or equivalent, 1+ year experience in helpdesk or systems administration, and hands-on knowledge of Windows, Active Directory, imaging desktops, and common office tools.

Qualifications

• Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment required
• Experience Imaging desktops and laptops
• Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
• Experience troubleshooting basic LAN\WAN issues
• Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Responsibilities

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus/spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
• Ownership of region-wide hardware asset management

Skills

Customer service

Communication

Independent worker

Team collaboration

Education

Associates Degree in Computer Information Systems or related

Certifications (A+, Microsoft, etc.)

Tools

Windows OS

Active Directory

Visio

Project

Imaging desktops/laptops

Job description

Emerus is seeking an IT Support Specialist to assist staff with company-supported applications, troubleshoot hardware and software, and escalate issues to IT resources as needed. The role requires independent work with minimal supervision from the Director of IT.

Candidates should have an associate degree or equivalent, 1+ year experience in helpdesk or systems administration, and hands-on knowledge of Windows, Active Directory, imaging desktops, and common office tools.