IT Engineer

Emerus Holdings, Inc.; Pennsylvania; On-site; USD 42,000 - 66,000; Full time

Job summary

Emerus Holdings, Inc. is seeking an IT Support Technician to provide technical support for staff on all company-supported applications, troubleshoot hardware and software issues, and escalate to IT leadership when needed.

This role requires working independently with minimal supervision and is based in Pennsylvania, with travel up to 40% of the time to support facilities. The ideal candidate has an associate degree in a relevant field and experience with Windows, Active Directory, and imaging

Qualifications

• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
• Experience supporting Windows-based users in a Microsoft Active Directory Domain environment.
• Imaging desktops and laptops.
• Ability to work independently with little or no direction and with management, staff, vendors and consultants.
• Experience troubleshooting basic LAN/WAN issues.
• Pennsylvania Candidates: Act 33 and Act 73 clearances completed within the last 5 years, or must be obtained prior to start date.

Responsibilities

• Troubleshoot problems related to computer equipment, OS software, applications, and hardware.
• Maintain hardware and software inventory for responsible facilities.
• Log and track calls using a problem management database and maintain history records.
• Develop training documents for new users as needed.
• Provide a high level of service and customer satisfaction to end users.
• Formulate recommendations regarding end user hardware and software purchases.
• Manage antivirus/spyware software and updates.
• Travel up to 40% of the time to fulfill responsibilities.
• Own region-wide hardware asset management.

Skills

Windows support

Active Directory

Imaging desktops

Independent work

LAN/WAN troubleshooting

Microsoft Office

Education

Associate degree in Computer Information Systems or Computer Science

Bachelor’s degree (preferred)

Tools

Visio

Microsoft Project

Job description

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escape to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.

Essential Job Functions

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus/spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
• Ownership of region-wide hardware asset management

Other Job Functions

• Maintain confidentiality and security standards and policies for the organization
• Attend staff meetings or other company sponsored or mandated meetings as required
• Ability to work off-hours and on call when required

Basic Qualifications

• Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
• Experience Imaging desktops and laptops
• Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
• Experience troubleshooting basic LAN\WAN issues
• Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.
• Pennsylvania Candidates : Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Preferred Qualifications

• Bachelor’s Degree preferred
• Customer service and/or healthcare experience preferred.
• Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred.
• A+ or Microsoft certifications