Remote IT Service Desk Analyst - Healthcare IT Support

Ernest Health, Inc.; Mesquite (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

PPO & HD medical plans

Flexible Spending & Health Savings

Dental & Vision coverage

401K with employer matching

Life insurance

Short- and long-term disability

Employee Assistance Program

Wellness program & incentives

Earned Time Off

Job summary

Ernest Health, Inc. is seeking an IT Service Desk Analyst to join our team in a remote capacity. This role supports hospital staff and external partners, handling incidents and requests with focus on hardware and software issues, documentation, and timely communication.

The position emphasizes customer service and professional, clear written and verbal interaction. Ideal candidates bring prior help desk experience, Windows support expertise, and familiarity with ticketing systems such as

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Prior Help Desk/Service Desk experience required.
• Windows laptop/desktop support experience required.
• Experience with Freshservice or similar ticketing system required.
• Windows-based printer installation and troubleshooting experience required.

Responsibilities

• Serve as primary IT support contact for hospital staff, employees, vendors, and consultants.
• Handle incoming requests via phone and self-service portals; document issues thoroughly.
• Escalate timely; contribute to IT knowledge base; communicate clearly with users and IT teams.
• Assist in event management by informing teams of outages and resolutions.

Skills

Help desk experience

Windows support

Remote support

Strong communication

Time management

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Freshservice

Active Directory/Entra

Office 365

Job description

Ernest Health, Inc. is seeking an IT Service Desk Analyst to join our team in a remote capacity. This role supports hospital staff and external partners, handling incidents and requests with focus on hardware and software issues, documentation, and timely communication.

The position emphasizes customer service and professional, clear written and verbal interaction. Ideal candidates bring prior help desk experience, Windows support expertise, and familiarity with ticketing systems such as