Healthcare IT Support Engineer

Emerus Holdings, Inc.; Yocumtown (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emerus Holdings, Inc. is seeking an IT Support Specialist to provide technical support to staff across company applications, troubleshoot hardware and software, and maintain asset inventory.

This role reports to the Director of IT and requires independent work by supporting Windows users in an Active Directory environment. You will travel up to 40% to support regional facilities, develop user training, and help select hardware and software upgrades while ensuring confidentiality and strong

Qualifications

• Associates degree in Computer Information Systems, Computer Science, or equivalent technical work experience.
• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment.
• Experience imaging desktops and laptops.
• Ability to work independently with little direction and collaborate with management, staff, vendors and consultants.
• Willingness to travel up to 40%.

Responsibilities

• Troubleshoot problems related to computer equipment, OS software, applications, and hardware.
• Maintain hardware and software inventory for responsible facilities.
• Log and track calls using problem management database and maintain history records.
• Develop training documents for new users as needed.
• Provide high level of service and customer satisfaction to end users.
• Recommend hardware and software purchases for the organization.
• Manage antivirus/spyware software and updates.
• Attend staff meetings and required company meetings.
• Work off-hours and on-call when required.
• Ownership of region-wide hardware asset management.

Skills

Troubleshooting

Desktop support

Customer service

Healthcare experience

Education

Associate degree in Computer Information Systems, Computer Science, or equivalent

Bachelor's degree preferred

Tools

Active Directory

Imaging desktops

Microsoft Office

Job description

Emerus Holdings, Inc. is seeking an IT Support Specialist to provide technical support to staff across company applications, troubleshoot hardware and software, and maintain asset inventory.

This role reports to the Director of IT and requires independent work by supporting Windows users in an Active Directory environment. You will travel up to 40% to support regional facilities, develop user training, and help select hardware and software upgrades while ensuring confidentiality and strong