IT Engineer

WellSpan Hospitals in Carlisle, Newberry & Shrewsbury; Pennsylvania; On-site; USD 52,000 - 70,000; Full time

Job summary

Emerus is seeking an IT Support professional to provide technical help to staff on company applications, troubleshoot hardware/software issues, and escalate when needed. The role requires independent work under the Director of IT and involves regional hardware asset management.

Responsibilities include inventory, logging calls, creating user training, and maintaining high service levels. Travel up to 40% is required, with confidentiality and security policy adherence as core expectations.

Qualifications

• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
• Experience Imaging desktops and laptops
• Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
• Experience troubleshooting basic LAN\WAN issues
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Responsibilities

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus/spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
• Ownership of region-wide hardware asset management

Skills

Customer service

Independent work

Communication

Troubleshooting

Time management

Education

Associate's degree in CIS/CS or equivalent

Bachelor’s degree preferred

Certifications (A+, Microsoft)

Tools

Active Directory

Imaging software

Microsoft Office

Visio

Project

Job description

About Us

We are Emerus, the leader in small-format hospitals.

We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust.

Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan.

Our innovative hospitals are fully accredited and provide highly individualized care.

Emerus' commitment to patient care extends far beyond the confines of societal norms.

We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances.

We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and elevate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.

Essential Job Functions

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus/spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
• Ownership of region-wide hardware asset management

Other Job Functions

• Maintain confidentiality and security standards and policies for the organization
• Attend staff meetings or other company sponsored or mandated meetings as required
• Ability to work off-hours and on call when required

Basic Qualifications

• Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
• Experience Imaging desktops and laptops
• Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
• Experience troubleshooting basic LAN\WAN issues
• Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Preferred Qualifications

• Bachelor’s Degree preferred
• Customer service and/or healthcare experience preferred.
• Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred.
• A+ or Microsoft certifications