Patient Services Specialist (Flexible Hours)

Brown Medicine; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is hiring an Admissions Support role to manage the admission process and deliver high-level customer service to internal and external customers. You will engage with callers, document intake information, and assist with insurance verifications and billing paperwork according to Joint Commission standards.

The position emphasizes compassionate service, accurate data entry, and coordination of services across teams, with on-site work in Providence, Rhode Island.

Qualifications

• Minimum of a High School diploma or GED.
• Must be able to use computers proficiently.
• Ability to document medical information as relayed by phone; present information to physicians, clients and insurers.

Responsibilities

• Answer phone calls per organization protocol and handle calls to meet callers' needs.
• Speak knowledgeably about services to assure customer satisfaction and coordinate services.
• Receive orders for installation, discontinuance or change in service and coordinate accordingly.
• Take customer complaints and investigate problems; report critical issues to supervisor.

Skills

Customer service

Phone support

Education

High School diploma or GED

Job description

Brown University Health is hiring an Admissions Support role to manage the admission process and deliver high-level customer service to internal and external customers. You will engage with callers, document intake information, and assist with insurance verifications and billing paperwork according to Joint Commission standards.

The position emphasizes compassionate service, accurate data entry, and coordination of services across teams, with on-site work in Providence, Rhode Island.