Patient Care Call Center Specialist & Medical Assistant

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Clinical Call Center Representative in Providence, RI to provide exceptional patient-facing support. You will be the first point of contact, handling calls, scheduling appointments, and guiding patients through basic inquiries with empathy and professionalism.

You will maintain accurate records in the EMR, relay information to healthcare staff, and escalate issues as needed. The role requires clear communication, medical terminology knowledge, and the ability to

Qualifications

• Previous call center experience preferred.
• Medical terminology knowledge.
• Ability to communicate appropriately and effectively.
• Ability to establish and maintain professional relationships with patients, physicians, supervisors and peers.

Responsibilities

• Receive and respond to a high volume of customer inquiries through phone, email, or other communication channels.
• Provide accurate and relevant information to customers regarding medical products, services, billing and technical support.
• Maintain patient records and update them accurately in the EMR system.
• Elicit and record patient information and inquiries following established protocols.
• Provide information about healthcare services, confirm insurance details and route calls to appropriate healthcare staff.
• Resolve customer complaints and concerns in a timely and professional manner.
• Collaborate with other team members, as appropriate, to address complex customer inquiries.
• Stay updated with product information, medical terminology and industry regulations.
• Advocate on behalf of callers to ensure their needs are met and promote optimal patient experience.
• All other job duties as assigned within the scope of a call center representative.

Skills

Call center experience

Medical terminology

Communication skills

Professional demeanor

Education

High school diploma or GED

Medical Assistant Program certification preferred

Job description

Brown University Health seeks a Clinical Call Center Representative in Providence, RI to provide exceptional patient-facing support. You will be the first point of contact, handling calls, scheduling appointments, and guiding patients through basic inquiries with empathy and professionalism.

You will maintain accurate records in the EMR, relay information to healthcare staff, and escalate issues as needed. The role requires clear communication, medical terminology knowledge, and the ability to