Healthcare IT Help Desk Specialist

Revel Staffing

Santa Cruz (CA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Revel Staffing seeks an IT Help Desk Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare setting. The role covers account access, EMR/EHR systems, VPN, email, and basic hardware/software troubleshooting.

The ideal candidate has customer service strengths, basic IT troubleshooting experience, and clear, professional communication with users of varying skill levels. On-site work in Santa Cruz, CA may be required.

Qualifications

High school diploma or GED is required.
Active HIPAA compliance credential or training is required.
1+ year of IT help desk, service desk, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset and ability to stay calm under pressure.

Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues including password resets, EMR/EHR access, VPN, email, and hardware problems.
Follow documented procedures and knowledge base articles to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex issues to higher-level support or IT leadership as needed.
Provide patient, professional, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket volume during peak periods, system updates, and special projects.
Maintain HIPAA confidentiality and protect data in line with policies.