Clinical IT Help Desk Specialist

Revel Staffing; Escondido (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare environment. You will troubleshoot common issues, document actions, and ensure HIPAA compliance while delivering patient-focused service.

The ideal candidate has 1+ year of help desk experience, strong communication skills, and a basic understanding of Windows, email, VPN, EMR/EHR access, and ticketing systems. Associate degree preferred.

Qualifications

• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
• Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of all technical skill levels.
• Assist with basic user account setup, access changes, and application support as needed.
• Support increased ticket or call volume during peak periods, system updates, and special projects.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Skills

Windows

Password resets

VPN

Customer service

Documentation

Education

Associate degree in Information Technology

Tools

EMR/EHR systems

Help desk software

Remote support tools

Microsoft 365

Job description

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare environment. You will troubleshoot common issues, document actions, and ensure HIPAA compliance while delivering patient-focused service.

The ideal candidate has 1+ year of help desk experience, strong communication skills, and a basic understanding of Windows, email, VPN, EMR/EHR access, and ticketing systems. Associate degree preferred.