Healthcare IT Support Specialist

Revel Staffing; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk Associate to support clinical and administrative staff in a healthcare setting. You will resolve basic IT issues, manage password resets, and ensure secure access to EMR/EHR systems, email, and VPN.

Candidates should maintain HIPAA-compliant practices and document actions clearly. The role emphasizes professional communication, attention to detail, and the ability to handle confidential information with discretion, with escalation to higher-level teams

Qualifications

• High school diploma or GED required or equivalent.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, VPN, and business apps.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets and account lockouts.
• Assist with EMR/EHR access issues and healthcare application access problems.
• Troubleshoot VPN, email, and connectivity issues at a basic level.
• Document incidents, steps taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Deliver professional, patient, and customer-focused support to users with varying skill levels.
• Maintain confidentiality and protect PHI, employee, and organizational data per HIPAA and policy.
• Support higher ticket volume during peak periods and system updates.

Skills

Customer-first mindset

Verbal and written communication

Attention to detail

Discretion with confidential data

Education

High school diploma or GED

HIPAA compliance credential or training

Tools

Windows

Email systems

VPN access

User accounts management

Job description

Revel Staffing is seeking an IT Help Desk Associate to support clinical and administrative staff in a healthcare setting. You will resolve basic IT issues, manage password resets, and ensure secure access to EMR/EHR systems, email, and VPN.

Candidates should maintain HIPAA-compliant practices and document actions clearly. The role emphasizes professional communication, attention to detail, and the ability to handle confidential information with discretion, with escalation to higher-level teams