Healthcare Inbound Support Specialist

TEKsystems; Tempe (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in Tempe, AZ is hiring 10 Customer Service Representatives for a healthcare call center on a contract-to-hire basis. You'll handle inbound calls from members, pharmacies, and providers, assist with pharmacy benefits, prior authorizations, and claims inquiries, and document interactions across multiple systems.

Responsibilities include a high-volume call pace, accurate data entry, and adherence to quality standards.

Qualifications

• At least 1 year of high-volume call center experience within the last 2-3 years.
• Recent call center experience in current or recent employment history.
• Strong customer service skills.
• Ability to work across multiple computer systems simultaneously.
• Typing speed of at least 30 WPM.
• Strong attention to detail and data entry accuracy.
• High school diploma or equivalent.
• Stable work history with the ability to explain employment changes when needed.
• Ability to work the required training schedule and open availability window after training.

Responsibilities

• Answer inbound calls and occasional follow-up calls from members, pharmacies, and healthcare providers.
• Assist with pharmacy benefits, prior authorizations, claims inquiries, and general account questions.
• Accurately enter and update customer information across multiple systems.
• Follow established procedures and ensure quality and accuracy on every interaction.
• Handle approximately 50-100 calls per day depending on call complexity.
• Navigate multiple applications simultaneously while documenting customer interactions.
• Deliver professional, customer-focused service while handling sensitive information.

Skills

Call center experience

Customer service

Typing 30 WPM

Data entry

Multisystem navigation

High school diploma

Education

High school diploma or equivalent

Job description

TEKsystems in Tempe, AZ is hiring 10 Customer Service Representatives for a healthcare call center on a contract-to-hire basis. You'll handle inbound calls from members, pharmacies, and providers, assist with pharmacy benefits, prior authorizations, and claims inquiries, and document interactions across multiple systems.

Responsibilities include a high-volume call pace, accurate data entry, and adherence to quality standards.