Onsite Call Center Associate - Customer Care

TEKsystems; Tempe (AZ); On-site; USD 60,174,000 - 66,125,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems is seeking a detail-oriented Customer Service Representative to join a high-volume call center in Tempe, AZ. You will handle inbound calls, perform follow-ups, and provide information on authorizations and account inquiries while maintaining confidentiality and data accuracy.

Ideal candidates have at least 1 year in a call center, strong customer service skills, and the ability to navigate multiple systems with 30+ WPM.

Qualifications

• Minimum 1 year of recent call center experience within the last 2-3 years.
• Strong customer service and communication skills.
• Ability to accurately enter data and maintain attention to detail.
• Comfortable working in a high-volume, metrics-driven environment.
• Intermediate computer proficiency, including the ability to navigate multiple systems simultaneously.
• Typing speed of 30+ WPM.
• Demonstrated job stability with at least one year of tenure in previous roles.
• Professional, reliable work history with no excessive job hopping.

Responsibilities

• Handle high-volume inbound calls and occasional outbound follow-up calls.
• Respond to inquiries regarding prior authorizations, account information, and general customer concerns.
• Document customer interactions accurately and update records across multiple systems.
• Maintain confidentiality while handling sensitive customer information.
• Deliver outstanding customer service in a fast-paced environment.
• Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day depending on call complexity.
• Navigate multiple software applications simultaneously while assisting customers.

Skills

Customer service

Call center experience

Typing speed 30 WPM

Data entry accuracy

Attention to detail

Multi-system navigation

High-volume / metrics-driven

Tools

CRM software

Job description

TEKsystems is seeking a detail-oriented Customer Service Representative to join a high-volume call center in Tempe, AZ. You will handle inbound calls, perform follow-ups, and provide information on authorizations and account inquiries while maintaining confidentiality and data accuracy.

Ideal candidates have at least 1 year in a call center, strong customer service skills, and the ability to navigate multiple systems with 30+ WPM.