Onsite Healthcare CSR — Tempe | 5am–10pm Shifts

TEKsystems; Tempe (AZ); On-site; USD 28,929 - 44,083; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

Transit benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems in Tempe, AZ is seeking anInbound Healthcare Customer Service Rep for a contract-to-hire on-site role in a growing call center. You will handle inbound calls, assist with prior authorization questions, and deliver high-quality service with attention to detail.

Requirements include 1+ year of customer service experience in a call center or office setting. Expect 8-hour shifts across 5am-10pm, with the potential for conversion based on performance.

Qualifications

• 1+ year of customer service experience in a call center or office setting.
• Ability to handle inbound calls and follow-up questions with accuracy.

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Great customer service with high level attention to detail
• Entering information accurately
• Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity
• Utilize multiple systems and programs to track information and update communication with customers

Skills

Customer Service

Job description

TEKsystems in Tempe, AZ is seeking anInbound Healthcare Customer Service Rep for a contract-to-hire on-site role in a growing call center. You will handle inbound calls, assist with prior authorization questions, and deliver high-quality service with attention to detail.

Requirements include 1+ year of customer service experience in a call center or office setting. Expect 8-hour shifts across 5am-10pm, with the potential for conversion based on performance.