Prior Authorization Call Center Specialist

TEKsystems; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a detail‑oriented Customer Service Representative to join a high‑volume call center in Tempe, AZ. The role focuses on handling inbound calls, following up as needed, and providing accurate information across prior authorizations and account inquiries.

Candidates must demonstrate strong customer service, reliability, and the ability to navigate multiple systems with high accuracy. The position is onsite, contract to hire, with benefits and a competitive hourly wage.

Qualifications

• Minimum 1 year of recent call center experience within the last 2-3 years.
• Strong customer service and communication skills.
• Ability to accurately enter data and maintain attention to detail.
• Comfortable working in a high‑volume, metrics‑driven environment.
• Intermediate computer proficiency, including the ability to navigate multiple systems simultaneously.
• Typing speed of 30+ WPM.
• Demonstrated job stability with at least one year of tenure in previous roles.
• Professional, reliable work history with no excessive job hopping.

Responsibilities

• Handle high-volume inbound calls and occasional outbound follow‑up calls.
• Respond to inquiries regarding prior authorizations, account information, and general customer concerns.
• Document customer interactions accurately and update records across multiple systems.
• Maintain confidentiality while handling sensitive customer information.
• Deliver outstanding customer service in a fast‑paced environment.
• Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day depending on call complexity.
• Navigate multiple software applications simultaneously while assisting customers.

Skills

Customer service

Call center experience

Typing 30 WPM

Data entry accuracy

Multi-system navigation

Communication skills

High-volume environment

Tools

CRM software

Multiple systems

Job description

TEKsystems is seeking a detail‑oriented Customer Service Representative to join a high‑volume call center in Tempe, AZ. The role focuses on handling inbound calls, following up as needed, and providing accurate information across prior authorizations and account inquiries.

Candidates must demonstrate strong customer service, reliability, and the ability to navigate multiple systems with high accuracy. The position is onsite, contract to hire, with benefits and a competitive hourly wage.