Healthcare Call Center Pro — Onsite Tempe

TEKsystems; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life insurance

Disability

HSA

Transportation benefits

Employee assistance program

Paid time off

Job summary

TEKsystems in Tempe, AZ is hiring 10 Customer Service Representatives for an on-site healthcare call center. This contract-to-hire role handles pharmacy benefits support, member services, and high-volume calls with extensive training and clear career growth. Training runs Monday–Friday with shift flexibility; overtime may be required in January and February. The role offers substantial benefits and opportunities to convert to full-time.

Qualifications

• At least 1 year of high-volume call center experience within the last 1-2 years.
• Recent call center experience in current or recent employment history.
• Strong customer service skills.
• Ability to work across multiple computer systems simultaneously.
• Typing speed of at least 30 WPM.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Answer inbound calls and occasional follow-up calls from members, pharmacies, and healthcare providers.
• Assist with pharmacy benefits, prior authorizations, claims inquiries, and general account questions.
• Accurately enter and update customer information across multiple systems.
• Follow established procedures and ensure quality and accuracy on every interaction.
• Handle approximately 50-100 calls per day depending on call complexity.
• Navigate multiple applications simultaneously while documenting customer interactions.
• Deliver professional, customer-focused service while handling sensitive information.

Skills

Call center experience

Typing 30 WPM

Strong customer service

Education

High school diploma or equivalent

Job description

TEKsystems in Tempe, AZ is hiring 10 Customer Service Representatives for an on-site healthcare call center. This contract-to-hire role handles pharmacy benefits support, member services, and high-volume calls with extensive training and clear career growth. Training runs Monday–Friday with shift flexibility; overtime may be required in January and February. The role offers substantial benefits and opportunities to convert to full-time.