Healthcare Call Center Pro — On‑Site Tempe, $21/hr

TEKsystems; Tempe (AZ); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Quarterly bonus opportunities

Tuition reimbursement

Comprehensive benefits package

Travel discounts

Theme park discounts

Entertainment and movie ticket fringes

Job summary

MedImpact Healthcare Systems is seeking a Customer Service Representative to join their on‑site team in Tempe, AZ. The role involves handling inbound calls from members and providers, assisting with prior authorizations, and maintaining accuracy in patient records.

The position is contract‑to‑hire with paid training and a competitive hourly rate. The ideal candidate has call center experience, strong customer service skills, and the ability to multitask across systems while ensuring high-quality

Qualifications

• At least 1 year of recent high‑volume call center experience.
• Strong customer service skills.
• Stable work history with good tenure.
• Ability to type 30+ WPM.
• Strong computer and data entry skills.
• Experience navigating multiple systems simultaneously.
• Excellent attention to detail and accuracy.

Responsibilities

• Answer inbound calls from members and providers.
• Assist with prior authorization inquiries and general healthcare‑related questions.
• Handle confidential information with professionalism and accuracy.
• Document customer interactions and update records across multiple systems.
• Deliver exceptional customer service while meeting quality and accuracy standards.
• Manage approximately 50–100 calls per day depending on call complexity.
• Follow up with customers as needed to ensure resolution.

Skills

Call center experience

Customer service

Typing 30+ WPM

Data entry

Attention to detail

Multi-system navigation

Stable work history

Job description

MedImpact Healthcare Systems is seeking a Customer Service Representative to join their on‑site team in Tempe, AZ. The role involves handling inbound calls from members and providers, assisting with prior authorizations, and maintaining accuracy in patient records.

The position is contract‑to‑hire with paid training and a competitive hourly rate. The ideal candidate has call center experience, strong customer service skills, and the ability to multitask across systems while ensuring high-quality