Health Benefits Support Specialist - Hybrid Contract

TEKsystems; BLOOMINGTON (MN); Hybrid; USD 25,000 - 33,000; Full time

Job summary

TEKsystems in Bloomington, MN is seeking a Customer Service Representative - Health Benefits to support the administration of health insurance benefits for members. The role handles inbound calls from providers and members regarding claims, benefits, eligibility, and coverage questions.

This contract-to-hire position expects you to manage 50 to 60 calls per day, require strong customer service and problem-solving skills, and prefer prior healthcare or call center experience.

Qualifications

• Must have strong customer service and problem-solving skills.
• Call center experience is required.
• Healthcare industry experience preferred.
• Must be able to type 50 WPM.

Responsibilities

• Handle inbound calls from providers and members regarding claims, benefits, eligibility, and coverage questions.
• Maintain 50–60 calls per day on average.
• Provide accurate information and resolve inquiries efficiently.

Skills

Customer service

Typing 50 WPM

Call center experience

Problem solving

Job description

TEKsystems in Bloomington, MN is seeking a Customer Service Representative - Health Benefits to support the administration of health insurance benefits for members. The role handles inbound calls from providers and members regarding claims, benefits, eligibility, and coverage questions.

This contract-to-hire position expects you to manage 50 to 60 calls per day, require strong customer service and problem-solving skills, and prefer prior healthcare or call center experience.