Healthcare Front Office Supervisor

Community Health Network; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Supervisor Practice Operations to support the Practice Administrator/Manager in daily front office operations, staffing, scheduling, and patient experience. You will oversee workflows, timekeeping, and billing inquiries, and coach staff while partnering with leadership on staffing and performance.

This role requires strong communication, organization, and problem-solving skills to foster a positive, inclusive, high-performing team and ensure

Qualifications

• Associate’s Degree with 4 years of relevant healthcare experience (preferred), or
• Equivalent combination of education and experience
• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Billing experience preferred
• Demonstrate strong communication, organization, and problem-solving skills
• Ability to balance multiple priorities and make day-to-day operational decisions
• Strong communication, organization, problem-solving skills

Responsibilities

• Support daily front office operations, managing workflows and staffing coverage
• Coordinate schedules and call-ins
• Maintain Kronos timekeeping and approvals
• Oversee work queues, reporting, and operational processes
• Assist patients with billing inquiries and payment processes
• Partner with leadership on staffing, engagement, and performance
• Provide coaching and feedback, support staff development
• Contribute to hiring and performance reviews
• Foster a positive, inclusive, high-performing team environment

Education

Associate’s Degree in Healthcare

Bachelor’s Degree in Healthcare

Equivalent combination of education and experience

5+ years in a healthcare environment

2+ years of supervisory or lead front office experience

Billing experience

Strong communication, organization, and problem-solving skills

Tools

Kronos timekeeping

Job description

Community Health Network in Indianapolis is seeking a Supervisor Practice Operations to support the Practice Administrator/Manager in daily front office operations, staffing, scheduling, and patient experience. You will oversee workflows, timekeeping, and billing inquiries, and coach staff while partnering with leadership on staffing and performance.

This role requires strong communication, organization, and problem-solving skills to foster a positive, inclusive, high-performing team and ensure