Supervisor Practice Operations - Neurosurgical Care

Community Health Network; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Supervisor Practice Operations to support the Practice Administrator/Manager in daily front office operations, staffing, scheduling, and patient experience. You will oversee workflows, timekeeping, and billing inquiries, and coach staff while partnering with leadership on staffing and performance.

This role requires strong communication, organization, and problem-solving skills to foster a positive, inclusive, high-performing team and ensure

Qualifications

• Associate’s Degree with 4 years of relevant healthcare experience (preferred), or
• Equivalent combination of education and experience
• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Billing experience preferred
• Demonstrate strong communication, organization, and problem-solving skills
• Ability to balance multiple priorities and make day-to-day operational decisions
• Strong communication, organization, problem-solving skills

Responsibilities

• Support daily front office operations, managing workflows and staffing coverage
• Coordinate schedules and call-ins
• Maintain Kronos timekeeping and approvals
• Oversee work queues, reporting, and operational processes
• Assist patients with billing inquiries and payment processes
• Partner with leadership on staffing, engagement, and performance
• Provide coaching and feedback, support staff development
• Contribute to hiring and performance reviews
• Foster a positive, inclusive, high-performing team environment

Education

Associate’s Degree in Healthcare

Bachelor’s Degree in Healthcare

Equivalent combination of education and experience

5+ years in a healthcare environment

2+ years of supervisory or lead front office experience

Billing experience

Strong communication, organization, and problem-solving skills

Tools

Kronos timekeeping

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Supervisor Practice Operations supports the Practice Administrator/Manager in daily practice operations, with primary responsibility for front office oversight. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes, assists patients with billing inquiries and payment processes, and partners with leadership on staffing, engagement, and performance. This role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.

Exceptional Skills And Qualifications

• Associate’s Degree with 4 years of relevant healthcare experience (preferred), or


• Bachelor’s Degree or equivalent healthcare experience (preferred), or


• Equivalent combination of education and experience


• 5+ years in a healthcare environment (front office/customer service required)


• 2+ years of supervisory or lead front office experience


• Billing experience preferred


• Demonstrate strong communication, organization, and problem-solving skills


• Ability to balance multiple priorities and make day-to-day operational decisions


• Strong communication, organization, problem-solving skills

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Apply Today!