Healthcare Front Office Operations Lead

True Health; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

True Health in Orlando, FL is seeking an Assistant Manager (Operations) to oversee administrative duties and optimize center operations at Hoffner Health Center. The role requires coordinating PSR staff, ensuring efficient patient flow, and maintaining professional relationships with leadership and clinical teams.

The position emphasizes front-office management, EMR registration, eligibility updates, and proactive patient service.

Qualifications

• Bachelor's degree or higher, with two years of public health/community development experience preferred
• High School Diploma or equivalent required
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Minimum 2 years of professional customer service experience preferred
• Bilingual in English, Spanish, or Creole preferred

Responsibilities

• Oversee administrative duties and improve operational efficiency at the Center
• Manage front desk staff (PSR, Lead PSR, Office Coordinators) including scheduling, hiring, and discipline
• Verify daily deposits and petty cash; conduct routine audits
• Register patients into the EMR and verify eligibility and sliding fee scale
• Communicate with patients to collect balances and provide financial education
• Coordinate patient referrals and interagency activities
• Maintain patient satisfaction through professional, courteous service
• Support clinical team and monitor walk-in appointment flow
• Attend internal/external meetings and participate in staff development

Skills

MS Office

Customer service

Leadership

Verbal communication

Administration

Management

Education

Bachelor's degree

High School diploma

Tools

EMR system

Job description

True Health in Orlando, FL is seeking an Assistant Manager (Operations) to oversee administrative duties and optimize center operations at Hoffner Health Center. The role requires coordinating PSR staff, ensuring efficient patient flow, and maintaining professional relationships with leadership and clinical teams.

The position emphasizes front-office management, EMR registration, eligibility updates, and proactive patient service.