Operations - Assistant Managers Hoffner

True Health; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

True Health in Orlando, FL is seeking an Assistant Manager (Operations) to oversee administrative duties and optimize center operations at Hoffner Health Center. The role requires coordinating PSR staff, ensuring efficient patient flow, and maintaining professional relationships with leadership and clinical teams.

The position emphasizes front-office management, EMR registration, eligibility updates, and proactive patient service.

Qualifications

• Bachelor's degree or higher, with two years of public health/community development experience preferred
• High School Diploma or equivalent required
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Minimum 2 years of professional customer service experience preferred
• Bilingual in English, Spanish, or Creole preferred

Responsibilities

• Oversee administrative duties and improve operational efficiency at the Center
• Manage front desk staff (PSR, Lead PSR, Office Coordinators) including scheduling, hiring, and discipline
• Verify daily deposits and petty cash; conduct routine audits
• Register patients into the EMR and verify eligibility and sliding fee scale
• Communicate with patients to collect balances and provide financial education
• Coordinate patient referrals and interagency activities
• Maintain patient satisfaction through professional, courteous service
• Support clinical team and monitor walk-in appointment flow
• Attend internal/external meetings and participate in staff development

Skills

MS Office

Customer service

Leadership

Verbal communication

Administration

Management

Education

Bachelor's degree

High School diploma

Tools

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Orlando, FL, US

4 days ago Requisition ID: 2312

Assistant Manager (Operations)

Position Title:Assistant Manager (Operations)

Reports To:Clinical Manager

FLSA Status: Full-time -Salary, exempt as defined under Fair Labor Standards Act

Location:Hoffner Health Center

Content Last Revised:10/06/2026

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Job Summary

The Assistant Manager oversees the administrative duties and operational efficiency of the Center. They are responsible for monitoring the schedule for an efficient workflow through the check-inand checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.

Key Responsibilities

• Maintain a transparent, effective relationship with the Regional Director of Operations, Regional Director of Nursing, and Clinical Manager by supporting the organization’s activities
• Provide a courteous professional working environment
• Maintain effective communication with patients, coworkers,partners,and visitors
• Manage Patient Service Representatives (PSR), Lead PSRs, Office Coordinators, as applicable to include time and attendance, hiring, disciplinary actions, etc.
• Verify daily bank deposits and petty cash
• Completes regular and routine audits to ensure verification of data entry and front office requirements
• Register patients into the electronic medical record (EMR)
• Interview patients for sliding fee scale services and update eligibility
• Verify insurances and set eligibility dates in system
• Communicate with patients to bring in missing information prior to their appointmentCollect patient payments andprovide education related to outstanding balances
• Scan and import demographic and clinical documentation into patient charts
• Support clinical team as appropriate
• Monitor appointment schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Answer multi-line telephone system
• Resolve patient complaints and inquiries
• Operate office equipment, i.e. fax, copier, computer, credit card, and checkmachine
• Provide copies of patient medical records as requested
• Contribute and enhances the positive image of the front office operations
• Collaborate with department leadership to help facilitate staff development and overall team building
• Collaborate with community partners to facilitate patient care within all locations
• Participates in special projects aimed at maximizing the overall departmental efficiency
• Attend professional development trainings to maintain and enhance professional skills
• Attend internal and external meetings
• Conduct office meetings and communicates pertinent information
• Coordinate client referrals and interagency activities
• Contribute to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Leadership
• Professional Judgement
• Initiative
• Administration/Operations
• Management

Minimum Qualifications

• Education:
  • Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  • High School Diploma or equivalent, Required
• Experience:
  • Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  • Minimum of 2 years of professional experience working in the customer service, Preferred
  • Bilingual in English, Spanish, or Creole, Preferred
• Licenses or Certifications:
  • N/A
• Criminal Background Clearance:
  • True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

• The employee is subject to prolonged periods of sitting at a desk and working on a computer.
• The employee is subject to perform repetitive hand and wrist motions.
• The employee is frequently required to stand, walk, talk, and hear.
• The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
• The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.