Ambulatory Front Desk & Patient Experience

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory and physician office operations. Responsibilities include patient registration, appointment scheduling, telephone coverage, and processing referrals under supervision.

The role emphasizes accuracy in demographics and insurance information, compliance with policies, and delivering professional, courteous service to patients and families during daily office activities.

Qualifications

• High School graduate or equivalent.

Responsibilities

• Schedules patient appointments per scheduling protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health policies and procedures.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Contributes to patient satisfaction and engages to improve service quality.
• Maintains regular attendance in accordance with policies.
• Assists billing service as requested.
• Participates in Quality Assurance/Quality Indicator activities and awareness of regulatory standards.

Education

High School graduate or equivalent

Job description

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory and physician office operations. Responsibilities include patient registration, appointment scheduling, telephone coverage, and processing referrals under supervision.

The role emphasizes accuracy in demographics and insurance information, compliance with policies, and delivering professional, courteous service to patients and families during daily office activities.