Senior Front Office Assistant - Healthcare Office Ops

Orlando Health, Inc.; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant Sr. to support ambulatory operations, including patient registration, scheduling, and referrals under supervision.

This role supports New Tampa GI and requires strong organizational skills and familiarity with medical office procedures. The position emphasizes accurate data handling, timely communications with patients and insurers, and maintaining a clean, efficient front desk environment.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to demonstrate competent use of practice management system.
• Knowledge of ICD & CPT.
• Two years of experience in a medical office environment.

Responsibilities

• Adheres to and complies with Orlando Health policies and department standards.
• Answer telephone, take messages, file lab reports and medical records.
• Perform word processing and spreadsheet data.
• Handle charge entry and cash transactions.
• Act as liaison between physician, patient and insurers for referrals/authorizations.
• Maintain regular attendance and compliance with policies.

Skills

Typing 30 wpm

ICD & CPT knowledge

Medical office experience

Phone & message handling

Education

High School diploma or equivalent

Tools

Practice Management System

Job description

Orlando Health Digestive Health Institute is seeking a Front Office Assistant Sr. to support ambulatory operations, including patient registration, scheduling, and referrals under supervision.

This role supports New Tampa GI and requires strong organizational skills and familiarity with medical office procedures. The position emphasizes accurate data handling, timely communications with patients and insurers, and maintaining a clean, efficient front desk environment.