Clinic Operations Assistant Manager

Central Florida Family Health Center Inc; Orlando (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Central Florida Family Health Center, Inc. dba True Health in Orlando is seeking an Assistant Manager (Operations) to oversee administrative duties and ensure efficient center workflow, particularly at the Southside Health Center.

This on-site role emphasizes front-office operations, scheduling, and patient service excellence. You will supervise PSRs and office staff, manage audits, and support clinical teams while maintaining policy compliance.

Qualifications

• Bachelor's degree or higher from an accredited college or university, preferred with two years of public health/community development experience
• High School Diploma or equivalent, required
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Minimum of 2 years of professional experience in customer service
• Bilingual in English, Spanish, or Creole preferred

Responsibilities

• Oversee administrative duties and operational efficiency of the Center
• Monitor schedules for efficient workflow through check-in and checkout
• Manage patient complaints and ensure front office organization
• Supervise PSRs, Lead PSRs, Office Coordinators including time and attendance
• Verify daily bank deposits and petty cash
• Register patients into the EMR
• Verify insurances and set eligibility dates
• Coordinate with patients to obtain missing information for appointments
• Collect patient payments and provide education on outstanding balances
• Scan and import documentation into patient charts
• Support clinical team as needed
• Monitor appointment schedules to accommodate walk-ins
• Direct patients to proper departments for assistance
• Handle multi-line telephone system and inquiries
• Attend professional development trainings and internal/external meetings
• Coordinate client referrals and interagency activities

Skills

MS Office

Customer Service

Bilingual English/Spanish/Creole

Leadership

Education

Bachelor's degree

Public health experience

Tools

EMR (Electronic Medical Records)

Job description

Central Florida Family Health Center, Inc. dba True Health in Orlando is seeking an Assistant Manager (Operations) to oversee administrative duties and ensure efficient center workflow, particularly at the Southside Health Center.

This on-site role emphasizes front-office operations, scheduling, and patient service excellence. You will supervise PSRs and office staff, manage audits, and support clinical teams while maintaining policy compliance.