Patient Access & Scheduling Coordinator

Orlando Health, Inc.; Vero Beach (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals under supervision of Practice Operations leadership. The role emphasizes professional patient interaction and efficient daily workflows.

The ideal candidate has a High School diploma and at least 6 months of clerical or customer service experience, with the ability to handle multiple tasks and maintain regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months experience in clerical, office, or customer service setting.

Responsibilities

• Schedules patient appointments per protocols and with patient preference, including pre-certification when needed.
• Collects accurate patient demographics and insurance information.
• Processes requests for medical records per Orlando Health policies.
• Ensures compliance with Orlando Health policies and value statements.
• Operates office equipment and answers calls professionally.
• Contributes to patient satisfaction and service excellence.
• Maintains punctual attendance per policies.
• Maintains compliance with all policies and procedures.

Skills

Customer service

Telephone handling

Scheduling

Administrative support

Education

High School diploma or equivalent

Job description

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals under supervision of Practice Operations leadership. The role emphasizes professional patient interaction and efficient daily workflows.

The ideal candidate has a High School diploma and at least 6 months of clerical or customer service experience, with the ability to handle multiple tasks and maintain regulatory compliance.