Healthcare Front Office Leader - Patient Care Operations

Old Dominion University; Norfolk (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Old Dominion University in Norfolk, VA, is seeking a Front Office Manager to oversee the front desk operations of the Faschini WallachCenter for Restorative Therapies. This role requires coordinating with the Clinical Operations Manager and Clinical Director, supervising staff, and ensuring efficient scheduling, registrations, and medical records management.

A strong customer service mindset and HIPAA knowledge are essential.

Qualifications

• Bachelor’s degree or equivalent in related field.
• 2+ years’ experience in healthcare front-office operations.
• Experience supervising staff.
• Understanding HIPAA privacy laws.
• Ability to balance daysheets and payments.
• Proficiency with EMR and scheduling systems.
• Strong communication and multitasking.
• Customer service oriented.

Responsibilities

• Supervise front desk operations and staff.
• Coordinate with Clinical Operations Manager and Director.
• Manage patient check-ins, registrations, scheduling, and records.
• Ensure HIPAA compliance and data privacy.
• Lead on-site clinic workflow during daily operations.

Skills

Healthcare admin

Staff supervision

HIPAA compliance

Front desk ops

Communication

Organizational skills

Problem solving

Education

Bachelor's degree in healthcare administration or related field

Tools

EMR systems

Scheduling software

Job description

Old Dominion University in Norfolk, VA, is seeking a Front Office Manager to oversee the front desk operations of the Faschini WallachCenter for Restorative Therapies. This role requires coordinating with the Clinical Operations Manager and Clinical Director, supervising staff, and ensuring efficient scheduling, registrations, and medical records management.

A strong customer service mindset and HIPAA knowledge are essential.