Front Office Manager

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 42,000 - 61,000; Full time

Job summary

Commonwealth of VA Careers is seeking a Front Office Manager in Norfolk, VA. The role ensures cohesive collaboration between the front office team, Clinical Operations Manager, and Clinical Director, overseeing patient check-ins, registration, scheduling, and medical records.

The ideal candidate has a Bachelor’s in healthcare/business administration with 2+ years managing front desk operations in healthcare settings, HIPAA knowledge, and EMR proficiency.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• Two or more years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws
• Organizational and mathematical skills to balance day sheets and payments with the schedule
• Proficiency with electronic medical records (EMR) and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges.

Responsibilities

• Coordinate sessions between the front office team, Clinical Operations Manager, and Clinical Director.
• Supervise day-to-day patient care operations of the front desk, including check-ins, registration, scheduling, and medical records.
• Serve as the primary point of contact for the office in the absence of the Clinical Operations Manager.

Skills

HIPAA privacy compliance

Organizational skills

Communication skills

Problem-solving skills

Leadership/ supervision

Education

Bachelor’s degree in healthcare administration or related field

Tools

EMR systems

Scheduling systems

Job description

Title: Front Office Manager

Agency: ACADEMIC AFFAIRS

Location: Norfolk, VA

FLSA: Non-Exempt

Full Time or Part Time: Full Time

Additional Detail

Job Description: The Front Office Manager is responsible for ensuring proper collaborative efforts between the front office team, Clinical Operations Manager, and Clinical Director for the Faschini Wallach Center for Restorative Therapies. This position supervises the day-to-day patient care operations of the front desk via patient check ins, registration, appointment scheduling, and medical record functions of the clinic. This responsibility includes managing the workflow and tasks associated within these areas as they relate to the clinical practice. The Front Office Manager is the direct supervisor for the employees staffing the functions above and is the primary point of contact for the office in the absence of the Clinical Operations Manager.

Minimum Qualifications:

• Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.


• Two or more years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.


• Experience supervising staff or coordinating team workflows.


• A solid understanding of HIPAA privacy laws


• Organizational and mathematical skills required to balance day sheets, matching the payments collected at the front desk with appointments on the schedule


• Proficiency with electronic medical records (EMR) and scheduling systems.


• Strong organizational, communication, and problem-solving skills.


• Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges.


• Strong customer service and interpersonal skills.


• Ability to lead, supervise, and direct the work of others.