Clinic Front Desk Operations Leader

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Nova Southwestern University seeks a Front Desk Supervisor for its health clinic(s). You will direct front desk staff, manage scheduling, oversee insurance verification, and ensure compliance with HIPAA and university policies.

Responsibilities include supervising personnel, reviewing timesheets in Kronos, coordinating cash handling, and supporting budget planning. Travel to campus locations is required. Strong leadership and communication are essential.

Qualifications

• Associate's degree and seven+ years in front desk operations, preferably medical/dental.
• Supervisory experience required; familiarity with HIPAA and healthcare billing.
• Proven ability to manage schedules, staff, and patient flow.

Responsibilities

• Plans, directs, and coordinates work activities of staff in clinic front desk.
• Coordinates staff schedules to maximize clinical efficiency and cross-training.
• Reviews timesheets in Kronos for assigned staff.
• Oversees front-end operations including insurance verification and cash handling.
• Ensures HIPAA compliance and maintains patient confidentiality.
• Participates in budget planning and monitors clinic performance against budget.
• Resolves escalated patient complaints and ensures service quality.

Skills

Service Orientation

Complex Problem Solving

Judgment & Decision Making

Time Management

Management of Personnel Resources

Persuasion

Active Listening

Speaking

Education

Associate's degree

Tools

Kronos

MS Office

NextGen EHR

Job description

Nova Southwestern University seeks a Front Desk Supervisor for its health clinic(s). You will direct front desk staff, manage scheduling, oversee insurance verification, and ensure compliance with HIPAA and university policies.

Responsibilities include supervising personnel, reviewing timesheets in Kronos, coordinating cash handling, and supporting budget planning. Travel to campus locations is required. Strong leadership and communication are essential.