Medical Front Office Supervisor – Patient Experience Leader

rivhs; Williamsburg (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

rivhs in Williamsburg, VA is seeking a front office supervisor to manage the clerical team, streamline patient flow, and provide guidance on insurance and billing. You will coach new staff, monitor patient satisfaction, and ensure accurate medical records and deposits.

The role emphasizes strong customer service and coordination with other teams to support smooth clinic operations. Responsibilities include supervising staff, resolving patient concerns, assisting with billing issues, and

Qualifications

• High School Diploma or GED is required.
• Associates Degree in Business or related field is preferred.
• 1 year Medical Office experience is preferred.
• 1 year Coding experience is preferred.
• 1 year Insurance experience is preferred.

Responsibilities

• Supervise the daily activities of the front office clerical team and oversee scheduling to ensure efficient patient flow.
• Advise patients and family members on insurance, billing, and surgical issues or refer to the appropriate team member.
• Coordinate training of new front office employees.
• Ensure customer service focus and use patient satisfaction data to improve the patient experience and address complaints.
• Assist patients with bills, insurance queries, and other issues, referring when needed.
• Ensure closing procedures and deposits are completed accurately.
• Oversee completeness and accuracy of medical records for continuity of care.

Education

High School Diploma or GED

Associates Degree, Business or related field

Job description

rivhs in Williamsburg, VA is seeking a front office supervisor to manage the clerical team, streamline patient flow, and provide guidance on insurance and billing. You will coach new staff, monitor patient satisfaction, and ensure accurate medical records and deposits.

The role emphasizes strong customer service and coordination with other teams to support smooth clinic operations. Responsibilities include supervising staff, resolving patient concerns, assisting with billing issues, and