Front Office Supervisor - Patient Experience Leader

rivhs; Williamsburg (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

rivhs in Williamsburg, Virginia is seeking a Front Office Supervisor to oversee daily clerical activities and the front desk operations, ensuring smooth patient flow from check-in to checkout.

You will supervise front office staff, train new employees, advise patients on insurance and billing issues, and coordinate with management to improve patient experience. Strong communication and organizational skills are essential for this role.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Business or related field preferred.
• 1 year Medical Office experience preferred.
• 1 year Coding experience preferred.
• 1 year Insurance experience preferred.

Responsibilities

• Supervise front office staff and oversee daily clerical activities.
• Advise patients and/or family members regarding insurance and billing issues.
• Ensure accurate closing procedures and deposits.
• Oversee medical records for continuity of care and timely service.

Skills

Supervisory skills

Customer service

Front office operations

Education

High School Diploma or GED

Associates Degree in Business or related field

Job description

rivhs in Williamsburg, Virginia is seeking a Front Office Supervisor to oversee daily clerical activities and the front desk operations, ensuring smooth patient flow from check-in to checkout.

You will supervise front office staff, train new employees, advise patients on insurance and billing issues, and coordinate with management to improve patient experience. Strong communication and organizational skills are essential for this role.