Front Office Supervisor | Patient Experience Lead

Riverside Health; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking a Front Office Supervisor to oversee daily clerical activities and front office operations. You will supervise staff, guide scheduling, and help patients with insurance and billing issues to ensure smooth patient flow and accurate medical records.

The role emphasizes training new front office employees, ensuring service quality, and coordinating with the care team to resolve issues promptly.

Qualifications

• Education High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)
• Experience 1 year Medical Office experience (Preferred)
• Experience 1 year Coding experience (Preferred)
• Experience 1 year Insurance experience (Preferred)

Responsibilities

• Assures that customer service is a focus of the practice.
• Provides supervision to front office staff.
• Uses information from patient satisfaction surveys to improve patient experience.
• Resolves concerns and responds to complaints related to front office operations.
• Assists patients regarding bills, insurance, and other issues.
• Refers to appropriate team member when unable to help personally.
• Ensures closing procedures and deposit is completed accurately.
• Oversees the completeness and accuracy of medical records for continuity of care and timely service.

Skills

Customer service

Supervision

Communication

Training coordination

Education

High School Diploma or GED

Associates Degree, Business or related field

Job description

Riverside Health in Williamsburg, VA is seeking a Front Office Supervisor to oversee daily clerical activities and front office operations. You will supervise staff, guide scheduling, and help patients with insurance and billing issues to ensure smooth patient flow and accurate medical records.

The role emphasizes training new front office employees, ensuring service quality, and coordinating with the care team to resolve issues promptly.