Dental Office Operations Lead

Old Dominion University; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Old Dominion University is seeking an Office Manager to provide administrative support for the Dental Hygiene Care Facility in Norfolk, VA. The role includes revenue collection, patient scheduling, and supervising front desk operations, with coordination of data with dental providers inside and outside the university.

The ideal candidate will have knowledge of customer service, dental terminology, HIPAA/FERPA compliance, and proficiency in Microsoft Office, with strong time-management and

Qualifications

• Some knowledge of effective customer service and problem resolution techniques.
• Some knowledge of dental or medical terminology, HIPAA and FERPA compliance and accepted policies, procedures and practices related to patient/records confidentiality.
• Working knowledge of Microsoft Office.
• Effective time management and organizational skills.
• Demonstrated ability to produce spreadsheets, develop correspondence and other documents required for clinical operations.
• Demonstrated ability to monitor and reconcile financial data.
• Demonstrated ability to work independently and prioritize work.

Responsibilities

• The Office Manager will provide administrative support for the Dental Hygiene Care Facility by assuming the following responsibilities: collect and record all revenue collections, schedule patient appointments using the electronic scheduling and financial management modules in the dental software system. Instruct and supervise students in front desk operations is expected with other duties as assigned. Communications with dental providers inside and outside ODU and the community to provide and obtain relevant patient data.

Skills

Customer service

Dental terminology

HIPAA compliance

FERPA compliance

Microsoft Office

Time management

Organizational skills

Spreadsheets

Financial data reconciliation

Independent work

Job description

Old Dominion University is seeking an Office Manager to provide administrative support for the Dental Hygiene Care Facility in Norfolk, VA. The role includes revenue collection, patient scheduling, and supervising front desk operations, with coordination of data with dental providers inside and outside the university.

The ideal candidate will have knowledge of customer service, dental terminology, HIPAA/FERPA compliance, and proficiency in Microsoft Office, with strong time-management and