Healthcare Front Office Operations Manager

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 42,000 - 61,000; Full time

Job summary

Commonwealth of VA Careers is seeking a Front Office Manager in Norfolk, VA. The role ensures cohesive collaboration between the front office team, Clinical Operations Manager, and Clinical Director, overseeing patient check-ins, registration, scheduling, and medical records.

The ideal candidate has a Bachelor’s in healthcare/business administration with 2+ years managing front desk operations in healthcare settings, HIPAA knowledge, and EMR proficiency.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• Two or more years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws
• Organizational and mathematical skills to balance day sheets and payments with the schedule
• Proficiency with electronic medical records (EMR) and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges.

Responsibilities

• Coordinate sessions between the front office team, Clinical Operations Manager, and Clinical Director.
• Supervise day-to-day patient care operations of the front desk, including check-ins, registration, scheduling, and medical records.
• Serve as the primary point of contact for the office in the absence of the Clinical Operations Manager.

Skills

HIPAA privacy compliance

Organizational skills

Communication skills

Problem-solving skills

Leadership/ supervision

Education

Bachelor’s degree in healthcare administration or related field

Tools

EMR systems

Scheduling systems

Job description

Commonwealth of VA Careers is seeking a Front Office Manager in Norfolk, VA. The role ensures cohesive collaboration between the front office team, Clinical Operations Manager, and Clinical Director, overseeing patient check-ins, registration, scheduling, and medical records.

The ideal candidate has a Bachelor’s in healthcare/business administration with 2+ years managing front desk operations in healthcare settings, HIPAA knowledge, and EMR proficiency.