Healthcare Front Office Leader

Adelante Healthcare; Surprise (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Adelante Healthcare in Surprise, AZ, is seeking a Front Office Supervisor to oversee day-to-day site operations, staff supervision, and patient flow. The role requires strong leadership, healthcare experience, and a focus on quality and safety in a community health setting.

The position emphasizes teamwork, efficiency, safety, and excellent patient service, with responsibility for coordinating scheduling, billing, and records management across the site.

Qualifications

• High school diploma or GED required with additional training.
• CPR and AED certification through AHA/Red Cross guidelines.
• Valid Level One Fingerprint Clearance Card for behavioral health locations.
• 4+ years healthcare experience including leadership of a team with multiple providers.
• Clinical competency with Medical Assistant or nursing background if applicable.
• Strong problem solving and time management capabilities.
• Proven leadership, diplomacy and customer service skills.
• Experience with continuous quality improvement in patient care.

Responsibilities

• Lead and evaluate staff performance, maintain documentation.
• Manage scheduling, appointments, and patient flow at the site.
• Oversee billing, timekeeping, and records scanning processes.
• Ensure compliance with federal, state, and local regulations.
• Coach staff and address performance issues in partnership with management.
• Maintain supply inventory and monitor center expenditures.
• Coordinate with providers and departments for smooth operations.
• Promote teamwork and high levels of patient satisfaction.
• Support organizational goals, policies, and quality initiatives.
• Ensure a safe, clean, and welcoming environment for patients and staff.

Skills

Leadership

Customer service

Time management

Problem solving

Staff coaching

Communication

Teamwork

Multitasking

MS Excel

MS Word

EHR systems

Technology aptitude

Education

High school diploma or GED

CPR/AED certification

Fingerprint clearance card

Tools

Excel

Word

EHR software

Email/Web tools

Job description

Adelante Healthcare in Surprise, AZ, is seeking a Front Office Supervisor to oversee day-to-day site operations, staff supervision, and patient flow. The role requires strong leadership, healthcare experience, and a focus on quality and safety in a community health setting.

The position emphasizes teamwork, efficiency, safety, and excellent patient service, with responsibility for coordinating scheduling, billing, and records management across the site.