Healthcare Front Office Lead — Patient Experience

Spooner-Incorporated; Surprise (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental, vision, life

Paid time off

401(k) matching

Employee referral bonus

Job summary

Spooner is seeking a Lead Healthcare Front Office at the Surprise, AZ clinic to elevate patient experience and front desk operations. You’ll supervise PSCs, train staff, and coordinate schedules with therapists, while upholding policies and delivering outstanding service.

You’ll work closely with the Clinic Director, contribute to marketing activities, and ensure accurate patient records and timely verifications. A high school diploma and 1–2 years scheduling experience are preferred.

Qualifications

• High school diploma or GED is required.
• Excellent customer service skills are essential.
• Strong communication and listening skills are required.
• 1–2 years Scheduling/Verifications experience preferred.
• Must sign up for ID.me within 30 days of hire.

Responsibilities

• Assist Clinic Director in ongoing clinic and PSC oversight.
• Prepare agenda for front office meetings, provide training of front office staff; report front office needs to director.
• Assist the Clinic Director with various marketing activities as determined appropriate.
• Ensure that FOTO, ACN, and benefit verification are completed in a timely and accurate manner.
• Ensure all Patient Service Coordinators enforce the Cancellation Policy.
• Ensure all Patient Service Coordinators attend ongoing training.
• Pre-screen Patient Service Coordinators candidates for the Clinic Director.
• Greet and assist patients, visitors, and vendors, be the example for positive attitude and exceptional customer service delivery.
• Coordinate and communicate patient/therapist schedules, ensure follow-up and track all patient referrals, prescriptions, appointments, cancellations, and reschedules.
• Ensure all patient records are accurate, complete, compliant, current, and managed.

Skills

Customer service

Communication

Leadership

Scheduling

Education

High school diploma or GED

Job description

Spooner is seeking a Lead Healthcare Front Office at the Surprise, AZ clinic to elevate patient experience and front desk operations. You’ll supervise PSCs, train staff, and coordinate schedules with therapists, while upholding policies and delivering outstanding service.

You’ll work closely with the Clinic Director, contribute to marketing activities, and ensure accurate patient records and timely verifications. A high school diploma and 1–2 years scheduling experience are preferred.