Healthcare Front Office Coordinator — Patient Experience Pro

Beacon Behavioral Partners; Ridgeland (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

Beacon Behavioral Partners in Ridgeland, MS, seeks a Front Office Coordinator (Medical Assistant) to manage front desk and back-office operations, greet patients, schedule appointments, and ensure accurate records. You will be the first point of contact, delivering empathetic service and coordinating with clinical staff to support patient care.

The ideal candidate has strong organizational and communication skills, experience with EHR systems, and a solid understanding of HIPAA and insurance

Qualifications

• High school diploma or equivalent.
• Front office/administrative experience, preferably in healthcare.
• Proficiency with EHR systems and Microsoft Office Suite.

Responsibilities

• Greet and assist patients, visitors, and staff professionally.
• Schedule appointments and manage cancellations using EHR systems.
• Answer and direct calls, relay messages accurately.
• Maintain patient records with confidentiality per HIPAA.
• Coordinate communication between clinical staff, patients and external providers.
• Handle intake forms, verify insurance, and address billing inquiries.
• Monitor front office organization and cleanliness.
• Assist with reports and documentation as required by management.

Skills

Organizational skills

Communication skills

EHR proficiency

MS Office

Education

High school diploma or equivalent

Associate degree or higher in healthcare administration or related field

Tools

EHR software

Job description

Beacon Behavioral Partners in Ridgeland, MS, seeks a Front Office Coordinator (Medical Assistant) to manage front desk and back-office operations, greet patients, schedule appointments, and ensure accurate records. You will be the first point of contact, delivering empathetic service and coordinating with clinical staff to support patient care.

The ideal candidate has strong organizational and communication skills, experience with EHR systems, and a solid understanding of HIPAA and insurance