Healthcare Front Desk Coordinator

BEACON BEHAVIORAL SUPPORT SERVICES; Ridgeland (MS); On-site; USD 34,000 - 42,000; Full time

Job summary

BEACON BEHAVIORAL SUPPORT SERVICES in Ridgeland, MS, is seeking a Front Office Coordinator (Medical Assistant) to manage front desk operations and support clinical staff. The role focuses on patient reception, scheduling, records maintenance, and interdepartmental communication to ensure efficient care.

The ideal candidate provides professional customer service, understands healthcare workflows, and ensures HIPAA-compliant processes.

Qualifications

• High school diploma or equivalent.
• Proven experience in a front office or administrative role, preferably within a healthcare or social assistance environment.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office Suite).
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and healthcare office procedures.

Responsibilities

• Greet and assist patients, visitors, and staff in a courteous and professional manner.
• Manage patient appointment scheduling, cancellations, and follow-ups using electronic health record (EHR) systems.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages accurately.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate communication between clinical staff, patients, and external service providers to facilitate smooth operations.
• Handle administrative duties such as processing patient intake forms, verifying insurance information, and managing billing inquiries.
• Monitor and maintain the organization and cleanliness of the front office area.
• Assist with the preparation of reports and documentation as required by management.

Skills

Communication skills

Interpersonal skills

EHR familiarity

Education

High school diploma or equivalent

Certification in medical office administration

Associate degree or higher in healthcare administration or related field

Tools

EHR systems

Microsoft Office Suite

Job description

BEACON BEHAVIORAL SUPPORT SERVICES in Ridgeland, MS, is seeking a Front Office Coordinator (Medical Assistant) to manage front desk operations and support clinical staff. The role focuses on patient reception, scheduling, records maintenance, and interdepartmental communication to ensure efficient care.

The ideal candidate provides professional customer service, understands healthcare workflows, and ensures HIPAA-compliant processes.