Front Desk & Patient Services Coordinator

Beacon Behavioral Partners; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of our outpatient behavioral health program. You will create a welcoming experience for patients and families, and coordinate with clinicians and staff to ensure smooth scheduling and documentation.

The role requires handling patient communications, check-in/out, forms, insurance information, and confidential records with professionalism.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of receptionist/front desk/medical office experience preferred.
• Experience in behavioral health/healthcare settings preferred.
• Strong communication, customer service, organization, and follow-through skills.
• Ability to manage multiple priorities in a busy office environment.
• Comfortable using computers, phone systems, scheduling tools, and electronic records systems.
• Ability to handle confidential information with professionalism and discretion.
• Dependable, detail-oriented, patient-focused, and team-oriented.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner.
• Answer, screen, and route incoming calls, messages, emails, and inquiries.
• Support patient scheduling, confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain patient forms and demographics, insurance information, consents, and other documentation.
• Support intake, admissions, referrals, and new patient coordination activities as needed.
• Maintain accurate patient, office, and administrative records per procedures.
• Coordinate communication between patients, families, providers, clinical and administrative staff.
• Monitor front desk activity and elevate concerns as needed.
• Maintain office supplies and front desk organization.
• Support billing, authorizations, insurance documentation, or related workflows.
• Prepare basic reports, correspondence, spreadsheets, or other documents as needed.
• Follow confidentiality, HIPAA, documentation, and policy requirements.
• Assist with special projects and office initiatives.

Skills

Communication

Customer service

Organization

Follow-through

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Scheduling tools

Electronic health records

Computers/Email/Phone systems

Job description

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of our outpatient behavioral health program. You will create a welcoming experience for patients and families, and coordinate with clinicians and staff to ensure smooth scheduling and documentation.

The role requires handling patient communications, check-in/out, forms, insurance information, and confidential records with professionalism.