Healthcare Front Office Associate — Patient Experience

Carbon Health Technologies Inc; Puyallup (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Carbon Health Technologies Inc. in Puyallup seeks a dedicated Support Staff member for our front office to ensure smooth patient check-in/check-out and accurate insurance verification.

You will handle copays, answer calls, and schedule appointments, contributing to a welcoming patient experience and compliant workflow. We value organization, attention to detail, and teamwork as you support clinical and administrative staff in a fast-paced setting.

Qualifications

• Minimum of 1 year of experience in a medical front office or similar administrative role.
• Proficiency with patient check-in/check-out in a clinical setting.
• Experience verifying patient insurance coverage and basic terminology.
• Ability to manage multiple phone lines professionally.
• Experience collecting copays or payments and issuing receipts.
• Skill in scheduling patient appointments using scheduling software.
• Strong organization with accurate data entry and record-keeping.
• Excellent English communication, both spoken and written.
• Familiarity with EMR systems and office software.
• Customer-service oriented, courteous and patient-focused.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and manage full check-in and check-out professionally.
• Verify insurance information and update records as needed.
• Answer calls, route them, and respond to basic inquiries.
• Collect copays and payments, issue receipts, and follow procedures.
• Schedule, confirm, and reschedule patient appointments using the system.
• Sort, organize and distribute incoming faxes promptly.
• Maintain accurate patient information and documentation in records.
• Collaborate with clinical and admin teams to support daily operations.
• Follow HIPAA and privacy policies and procedures.
• Assist with general office tasks and special projects as assigned.

Skills

Medical front office

Check-in/check-out

Insurance verification

Phone handling

Copay collection

Appointment scheduling

Organization

English communication

Data entry

EMR systems

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Office software

Job description

Carbon Health Technologies Inc. in Puyallup seeks a dedicated Support Staff member for our front office to ensure smooth patient check-in/check-out and accurate insurance verification.

You will handle copays, answer calls, and schedule appointments, contributing to a welcoming patient experience and compliant workflow. We value organization, attention to detail, and teamwork as you support clinical and administrative staff in a fast-paced setting.