Puyallup-suport staff

Carbon Health Technologies Inc; Puyallup (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Carbon Health Technologies Inc. in Puyallup seeks a dedicated Support Staff member for our front office to ensure smooth patient check-in/check-out and accurate insurance verification.

You will handle copays, answer calls, and schedule appointments, contributing to a welcoming patient experience and compliant workflow. We value organization, attention to detail, and teamwork as you support clinical and administrative staff in a fast-paced setting.

Qualifications

• Minimum of 1 year of experience in a medical front office or similar administrative role.
• Proficiency with patient check-in/check-out in a clinical setting.
• Experience verifying patient insurance coverage and basic terminology.
• Ability to manage multiple phone lines professionally.
• Experience collecting copays or payments and issuing receipts.
• Skill in scheduling patient appointments using scheduling software.
• Strong organization with accurate data entry and record-keeping.
• Excellent English communication, both spoken and written.
• Familiarity with EMR systems and office software.
• Customer-service oriented, courteous and patient-focused.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and manage full check-in and check-out professionally.
• Verify insurance information and update records as needed.
• Answer calls, route them, and respond to basic inquiries.
• Collect copays and payments, issue receipts, and follow procedures.
• Schedule, confirm, and reschedule patient appointments using the system.
• Sort, organize and distribute incoming faxes promptly.
• Maintain accurate patient information and documentation in records.
• Collaborate with clinical and admin teams to support daily operations.
• Follow HIPAA and privacy policies and procedures.
• Assist with general office tasks and special projects as assigned.

Skills

Medical front office

Check-in/check-out

Insurance verification

Phone handling

Copay collection

Appointment scheduling

Organization

English communication

Data entry

EMR systems

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Office software

Job description

The Puyallup Support Staff role is an hourly, full-time position within our Support Staff department, focused on delivering efficient and friendly front office support to patients and clinical teams. In this position, you will be the first point of contact for patients, ensuring a smooth check-in and check-out process, accurate insurance verification, timely collection of copays, and professional handling of phone and fax communications. With at least 1 year of experience in a similar role, you will use your organizational skills and attention to detail to help maintain an orderly and welcoming environment for both patients and staff.

What You'll Do

• Greet patients and manage the full check-in and check-out process in a professional and courteous manner
• Verify patient insurance information accurately and update records in the system as needed
• Answer incoming phone calls, route calls appropriately, and respond to basic patient inquiries
• Collect copays and other patient payments, issue receipts, and follow office payment procedures
• Schedule, confirm, and reschedule patient appointments using the practice’s scheduling system
• Sort, organize, and distribute incoming faxes to the appropriate staff or department in a timely manner
• Maintain accurate and up-to-date patient information and documentation in electronic or paper records
• Collaborate with clinical and administrative team members to support daily office operations
• Follow all privacy, confidentiality, and HIPAA-related policies and procedures
• Assist with general office tasks and special projects as assigned by supervisors

Qualifications

• Minimum of 1 year of experience in a medical front office, support staff, or similar administrative role
• Proficiency in patient check-in and check-out processes in a clinical or healthcare setting
• Experience verifying patient insurance coverage and understanding basic insurance terminology
• Ability to answer and manage multiple phone lines in a professional and courteous manner
• Experience collecting copays or payments and handling basic financial transactions accurately
• Demonstrated ability to schedule and manage patient appointments using scheduling software or electronic systems
• Strong organizational skills with the ability to sort, route, and track faxes and other documents
• Excellent communication skills in English, both verbal and written
• High level of accuracy and attention to detail in data entry and record keeping
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
• Basic computer skills, including familiarity with office software and electronic medical records (EMR) systems (or willingness to learn)
• Professional, courteous, and patient-centered attitude when interacting with patients and team members
• High school diploma or equivalent required

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.