Healthcare Front Desk Specialist – Patient Check-In

Carbon Health; Puyallup (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Carbon Health in Puyallup is seeking a dedicated Support Staff member to provide friendly front office support and ensure efficient patient check-in, insurance verification, and copay collection. You will be the first contact for patients and coordinate with clinical teams to maintain a welcoming environment.

With 1+ year of relevant experience, you will handle scheduling, phone inquiries, and payments while upholding HIPAA guidelines.

Qualifications

• 1+ year of experience in a medical front office or similar administrative role.
• Experience with front desk check-in/out in a clinical setting.
• Ability to verify insurance and update patient records accurately.
• Comfort handling multiple phone lines professionally.
• Experience collecting copays and basic payments.
• Proficient data entry and record keeping accuracy.
• Strong English communication, both written and spoken.
• Familiarity with EMR systems or willingness to learn.

Responsibilities

• Greet patients and manage the full check-in and check-out process.
• Verify patient insurance information and update records.
• Answer incoming calls and route inquiries as needed.
• Collect copays and payments, issue receipts, follow procedures.
• Schedule, confirm, and reschedule patient appointments.
• Sort, organize, and distribute incoming faxes.
• Maintain accurate patient information in records.
• Collaborate with clinical and administrative teams to support operations.
• Follow HIPAA and privacy policies.

Skills

Front desk / patient check-in

Insurance verification

Phone handling

Payment collection

Appointment scheduling

HIPAA compliance

Data entry accuracy

Multitasking

English communication

Team collaboration

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Carbon Health in Puyallup is seeking a dedicated Support Staff member to provide friendly front office support and ensure efficient patient check-in, insurance verification, and copay collection. You will be the first contact for patients and coordinate with clinical teams to maintain a welcoming environment.

With 1+ year of relevant experience, you will handle scheduling, phone inquiries, and payments while upholding HIPAA guidelines.