Healthcare Front Desk Specialist – Patient Experience

FOOT ANKLE SPECIALTY CENTERS LLC; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Job summary

Foot Ankle Specialty Centers LLC is seeking a Front Desk Representative for our Scottsdale clinic. You will be the first point of contact for clients, greeting patients, scheduling appointments, answering calls, and collecting payment information.

The role requires a cheerful demeanor, strong communication, and solid computer skills to support efficient daily operations. The ideal candidate has experience in a medical office or customer service, with attention to detail and the ability to

Qualifications

• Experience in medical office or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; EMR experience a plus.

Responsibilities

• Greet and check in patients with a welcoming attitude.
• Answer a high volume of incoming phone calls professionally.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance eligibility and collect copays.
• Scan and upload documents into electronic medical records.
• Maintain accurate patient demographics and insurance information.
• Assist with referrals, authorizations, and medical records as needed.
• Respond to patient questions and provide exceptional customer service.
• Work closely with providers and clinical staff to ensure smooth daily operations.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

EMR systems

Job description

Foot Ankle Specialty Centers LLC is seeking a Front Desk Representative for our Scottsdale clinic. You will be the first point of contact for clients, greeting patients, scheduling appointments, answering calls, and collecting payment information.

The role requires a cheerful demeanor, strong communication, and solid computer skills to support efficient daily operations. The ideal candidate has experience in a medical office or customer service, with attention to detail and the ability to