Patient Care Front Desk Specialist

Paycom - ATS; Lyons (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated Front Desk CSR to join our Customer Service Team at the Lyons, IL location. You will handle patient check-ins, address questions about equipment, and communicate with insurance providers in a courteous, professional manner.

The role requires tech proficiency, strong communication skills, and the ability to multitask in a fast-paced setting. Training will be provided, and a positive, patient-focused attitude is essential.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.

Responsibilities

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquiries.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training.

Skills

Tech proficiency

Compassionate

Responsible

Quick learner

Team player

De-escalation

Troubleshooting equipment

Phone etiquette

Communication skills

Problem solving

Positive attitude

Organization

Scheduling

Typing speed 30 wpm

Tools

None

Job description

Performance Home Medical is seeking a motivated Front Desk CSR to join our Customer Service Team at the Lyons, IL location. You will handle patient check-ins, address questions about equipment, and communicate with insurance providers in a courteous, professional manner.

The role requires tech proficiency, strong communication skills, and the ability to multitask in a fast-paced setting. Training will be provided, and a positive, patient-focused attitude is essential.