Healthcare Front Desk Specialist (HIPAA & Epic)

ProLink; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

ProLink is seeking a Medical Receptionist to serve as the first point of contact for patients, ensuring smooth check-in/check-out and efficient front desk operations. The ideal candidate will have experience in medical office settings and a solid understanding of HIPAA requirements.

The role includes scheduling appointments, coordinating patient flow, handling inquiries, and maintaining accurate patient records in Epic. Familiarity with insurance forms and billing processes is a plus.

Qualifications

• Experience in medical office settings is preferred.
• Knowledge of HIPAA and patient confidentiality is required.
• Experience with EHR systems, especially Epic, is desirable.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Schedule appointments and coordinate patient flow.
• Handle patient inquiries and phone calls.
• Maintain patient records in the EHR system (Epic).
• Process insurance forms and billing where appropriate.
• Adhere to HIPAA and confidentiality standards.

Skills

Patient interaction

Organizational skills

Healthcare admin

Tools

Epic

Job description

ProLink is seeking a Medical Receptionist to serve as the first point of contact for patients, ensuring smooth check-in/check-out and efficient front desk operations. The ideal candidate will have experience in medical office settings and a solid understanding of HIPAA requirements.

The role includes scheduling appointments, coordinating patient flow, handling inquiries, and maintaining accurate patient records in Epic. Familiarity with insurance forms and billing processes is a plus.