Medical Receptionist

Epic Health System Llc; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

401(k) Retirement Plan

Paid Time Off

Job summary

EPIC Health is seeking a Medical Receptionist to welcome patients, guide check-in via virtual tablets, and maintain a smooth front desk operation that supports a patient-centered experience.

You will greet patients, assist with check-in, and address questions while ensuring seamless guest flow and collaboration with the office team. The role requires 1+ year of customer service experience, comfort with computers, and strong organizational skills.

Qualifications

• Experience: At least 1 year in a customer service role, preferably in a medical setting.
• Focus: A patient-centered approach, ensuring guests feel welcome.
• Skills: Proficiency with computers and technology; ability to learn quickly.
• Organizational and multitasking abilities are essential.

Responsibilities

• Greet patients warmly and create a welcoming atmosphere.
• Guide patients through check-in, including use of virtual tablets, and address questions.
• Maintain smooth front desk flow by communicating about walk-ins and schedule changes.
• Troubleshoot issues and escalate to the office manager, physician, or billing team as needed.
• Perform opening and closing tasks at the front desk and lobby, and keep the area organized.

Skills

Customer service

Multitasking

Computer literacy

Communication

Tools

EMR software

Job description

Create Unforgettable First Impressions at EPIC Health

At EPIC Health, we believe every patient interaction starts with you. As a Medical Receptionist, you’ll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you’re organized, tech-savvy, and committed to delivering unmatched service, we’d love to have you on our team.

What You’ll Do

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and elevate concerns to the appropriate team members, such as the office manager, physician, or billing department.

Front Desk Operations

• Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

Collaboration and Teamwork

• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

What You Bring

Qualifications

• Experience : At least 1 year in a customer service role. Preferred previous experience in a medical office setting
• Focus : A patient-centered approach, ensuring every guest feels welcome and valued.
• Skills :
• Proficiency with computers and technology or the ability to quickly learn.
• Exceptional organizational and multitasking skills.

Why Join EPIC Health?

At EPIC Health, we empower our team to deliver exceptional care and service in a supportive, mission-driven environment.

What We Offer

• Competitive Pay - Your expertise matters, and we reward it.
• Comprehensive Benefits - Health, vision, dental, disability, and life insurance.
• 401(k) Retirement Plan - Invest in your future.
• Paid Time Off and Holiday Pay - Balance your career and personal life.
• Professional Development - Expand your skills with ongoing training.
• Supportive Work Environment - Join a team that’s committed to your success and well-being.

Ready to Make an Impact?

If you’re passionate about delivering excellent service and creating memorable patient experiences, we’d love to meet you.

Visit www.epichs.org to learn more.

* Background checks are required for this role.